American Express Jobs Openings as Operations Support , Across India

American Express jobs Across India As “Operations Support” | – Jobsdhost

American Express jobs details are given below

Company Name: American Express

Company URL: https://www.americanexpress.com/

Experience: 2+ Years

Qualification: Any Graduate / Any Post Graduate

Location: Across India

Role: Operations Support

American Express – Operations Support jobs Across India

Job Description

Position: Operations Support

Job Description :

Responsibilities:

  • Ensure KYC Address Change Supports provided by customer are reviewed for Consumer and Corporate cards in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
  • Assisting the Product team for Card Conversions and Upgrades.
  • Document Scanning and Filing to ensure that they are audit ready.
  • Relevant System Updates.
  • Assisting the taxation team for the Pan Remediation Activity.
  • Inbound Voice Servicing to assist CMs with KYC queries
  • Outbound calls to follow up and refresh KYC
  • Co Ordination for Record Retention and Retrieval
  • Work with Different Linkages for Effective Execution of Team Objectives.
  • Assist TL in Implementing Key Initiatives to Achieve the Objectives of The Unit.
  • Suggest Process Improvements / Changes to Achieve Department Objectives.
  • Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set.
  • Handling customer escalations and providing relevant resolutions
  • Assisting various stakeholders / AEBC teams such as Compliance, GCP, ECU for adhoc activities.
  • Collate, Generate and Report MIS to The Team Leader.
  • Email Servicing for KYC process.
  • Assisting TL with compliance reviews and reports.
  • PFP Will Be Applicable. 

Functional Skills/Capabilities:

  • Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
  • Able to prioritize and work well under pressure, with particular attention to detail.
  • Strong problem-solving skills
  • Compliant with Company Policies and Procedures
  • Proficient with Microsoft Excel and Word  
  • Good Presentation skills
  • Excellent customer service skills are a must, including superior written and verbal communications skills. 

How to Apply:

Click Here to Apply