3M Job Openings for Freshers – 3M Schedule to hire Application Support Engineer – Healthcare Information System in Bengaluru. B.Tech/B.E. (Any Specialization, Computers) Can Apply for this position. We are looking for Application Support Engineer – Healthcare Information System with Knowledge Base in conjunction with the execution of issue resolution duties.
|Job Role||Application Support Engineer – Healthcare Information System|
|Job Location||Bangalore / Bengaluru|
|Qualification||B.Tech/B.E. (Any Specialization, Computers)|
3M Job Openings for Freshers Description
M*Modal offers a new breed of speech understanding applications. Our hosted conversational documentation services help healthcare providers capture clinical information from dictation and transform it directly into accessible, retrievable, and shareable electronic files. M*Modal serves hospitals, medical clinics, and medical transcription companies representing a transaction volume of more than 400 million dictation minutes a year.
3M Job Openings for Freshers Role
- Provide Enterprise level product support to clients (internal and external) via phone, email & remote.
- Resolve assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources.
- Monitor dashboards indicating application & server health. Maintain 100% application/server uptime by resolving the application issues reported
- Document all resolution activities, communication related to support request/Incidents in the respective support/incident ticket.
- Maintain status of issues in incident tracking system and perform appropriate follow-up on escalated issues.
- Participate in new product roll outs, maintenance releases, testing, documentation and operational improvement projects.
- Contribute to Knowledge Base in conjunction with the execution of issue resolution duties.