TVS Motor 2021 Job vacancy As “Territory Service Manager” in Bangalore | – Jobsdhost
TVS Motor Territory Service Manager jobs details are given below
Company Name: TVS Motor
Company URL: https://www.tvsmotor.com/
Experience: 3+ Years
Qualification: Any Graduate / Any Post Graduate
Industry: Sales, Retail, Business Development
Role: Territory Service Manager
Employment Type: Full Time, Permanent
TVS Motor – Territory Service Manager jobs in Bangalore / Delhi
Position: Territory Service Manager
We at TVS Motor Company is hiring for Territory Service Manager for Delhi,South,West and East.
- Dealer Business growth & Profitability:
A. Improve service market share of dealer by increasing free service redemption and overall service inflow.
B.To improve service productivity in workshop.
2. Improve CSI Score:
A. Obtain feedback from customers at regular interval and use the same for improving adherence to service standard at the dealership. Provide feedback to HO for any revision of service standards.
B.Conduct service process audit of relevant standards based on the customer feedback every month.
C.Conduct service process audit of all standards every quarter.
D.Review the analysis of non adherence of service standards and counter measures proposed by Works Manager.
E.Review improvement actions towards Selection process, training, performance based incentive system and exit process for service team as well as the gaps in infrastructure, Tools & equipment in order to improve adherence.
F.Review and link the improvement actions towards improving CSI score.
G.Review manpower status based on business growth plan in terms of recruitment and training through SIB.
H.Review updating of SIB and conduct orientation program for service and spare team at the dealership.
I.Support the dealer to resolve difficult customer complaints & provide trouble shooting guide to service team.
J.Review the status of pending customer complaints received at dealer/AO/HO and ensure closure.
3.Product Quality A. Product feedback to be given regularly to HO to improve product quality.
How to Apply:
Click Here To Apply