Conga Job Openings – Conga Schedule to hire Consultant, Technical Support in Bengaluru and Ahmedabad for At least 3 – 5 years of technical support experience, in any technology (Preferably in Salesforce / .Net/ Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process. BCA/MCA/BE IT/BE CS/MSC IT with good academic results can apply for this position.
|Job Role||Consultant, Technical Support|
|Job Location||Bengaluru / Ahmedabad|
|Qualification||BCA/MCA/BE IT/BE CS/MSC IT with good academic results|
|Experience||3 – 5 years|
Conga Job Openings Description
- Global Technical Support for Conga Quote to Cash and Procure to Pay products (CRM products)
- Understanding, Analyzing and Fixing Product break fix/Day 2 issues.
- In the process of addressing/fixing customer issues ensure customers are delighted with the service experience.
- Contribution towards knowledge base creation and improvement.
- 3 – 5 years of technical support experience, in any technology (Preferably in Salesforce / .Net/ Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
- Ability to become technically proficient with salesforce.com and Conga solutions rapidly
- Excellent communication and customer handling skills.
- Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
- Understanding and adherence to customer SLAs.
- Proven track record of taking ownership and driving results.
- Willingness to service our customers in shifts.
- Willingness to learn new technologies and achieving higher technical skills.
- Preferably BCA/MCA/BE IT/BE CS/MSC IT with good academic results.
- Salesforce/Conga certification will be added advantage.