Conga Job Openings in Bengaluru and Ahmedabad as Consultant, Technical Support

Conga Job OpeningsConga Schedule to hire Consultant, Technical Support in Bengaluru and Ahmedabad for At least 3 – 5 years of technical support experience, in any technology (Preferably in Salesforce / .Net/ Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process. BCA/MCA/BE IT/BE CS/MSC IT with good academic results can apply for this position.

Company NameConga
Company URLhttps://conga.com/
Job RoleConsultant, Technical Support
Job LocationBengaluru / Ahmedabad
QualificationBCA/MCA/BE IT/BE CS/MSC IT with good academic results
Experience3 – 5 years
Conga Job Openings
Conga Job Openings

Conga Job Openings Description

Job Responsibilities:

  • Global Technical Support for Conga Quote to Cash and Procure to Pay products (CRM products)
  • Understanding, Analyzing and Fixing Product break fix/Day 2 issues.
  • In the process of addressing/fixing customer issues ensure customers are delighted with the service experience.
  • Contribution towards knowledge base creation and improvement.

Job Requirements:

  • 3 – 5 years of technical support experience, in any technology (Preferably in Salesforce / .Net/ Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
  • Ability to become technically proficient with salesforce.com and Conga solutions rapidly
  • Excellent communication and customer handling skills.
  • Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
  • Understanding and adherence to customer SLAs.
  • Proven track record of taking ownership and driving results.
  • Willingness to service our customers in shifts.
  • Willingness to learn new technologies and achieving higher technical skills.

Educational Qualification:

  • Preferably BCA/MCA/BE IT/BE CS/MSC IT with good academic results.
  • Salesforce/Conga certification will be added advantage.

How to Apply:

Click Here to Apply