Wipro Job Openings in Bangalore As System Engineer

Wipro Jobs in Bangalore – Wipro Schedule to hire System Engineer Jobs in Bengaluru for Freshers. Any Graduate / Any Post Graduate Can Apply for this position. We are looking for a System Engineer with Route calls and tickets to appropriate resources and Domains who can best support he user.

Company NameWipro
Company URLhttps://www.wipro.com/
Job RoleSystem Engineer
Job LocationBangalore / Bengaluru
QualificationAny Graduate / Any Post Graduate
ExperienceFreshers
Wipro Jobs in Bangalore
Wipro Jobs in Bangalore

Wipro Jobs in Bangalore Description

Wipro Jobs in Bangalore Description

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

How to Apply: