Dell Technologies jobs in Bangalore as Technical Support Engineer

Dell technologies jobs in Bangalore As “Technical Support Engineer” | – Jobsdhost

Dell Technical Support Engineer jobs details are given below

Company Name: Dell Technologies

Company URL: https://www.delltechnologies.com/

Experience: Freshers

Qualification: Any Graduate / Any Post Graduvate

Location: Bangalore

Role: Technical Support Engineer

Dell Technologies Technical Support Engineer jobs openings in Bangalore

Job Description

Position: Technical Support Engineer

We need a high energy and customer-focused individuals to provide technical support for our growing customer base. As a Sr. Technical Support Engineer, you will be helping our customers maximize and optimize their cloud journey by ensuring overall customer satisfaction and total resolution of each service case.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing? 

Immediately and in an ongoing manner you will:

  • Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
  • You will be evaluated by the quality of your resolution and customer satisfaction.
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
  • Be monitored by the quality, thoroughness and accuracy of the information you provide.
  • Identify commonly asked questions and generate knowledge base articles based on this content.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

As part of CloudHealth’s global support organization, you will:

  • Provide ongoing support to our customers to ensure they get the desired performance and maximum value from the platform.
  • Identify, fix and track platform issues that occur during daily operations.
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
  • Identify commonly asked questions and generate knowledge base articles based on this content.
  • Stay current on all CloudHealth features, industry trends and relevant technology.
  • Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
  • Utilize product domain expertise to serve as a trusted technical advisor to customers. 
  • Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
  • Lead projects with other Technical Support teams globally to support and operate the global technical support model.
  • Provide leadership, mentoring, and training to other Technical Support team members.

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role has had a successful tenure at CloudHealth and is looking to build and grow a strong technical support team to meet the growing needs of our business.

The Technical Support team is made of up versatile professionals who provide world-class support with a customer-first mentality. With technology constantly evolving over time, we are committed to hiring those with an ambition to learn, strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honesty.  

What are the benefits and perks of working at VMware?

Employee Stock Purchase Plan   

Medical Coverage, Retirement, and Parental Leave Plans for All Family Types   

Generous Time Off Programs   

40 hours of paid time to volunteer in your community    

Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities   

Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)   

Healthy and local inspired snacks in all our pantries    

This job requisition is not eligible for employment-based immigration sponsored by VMware

How to Apply:

Click Here to Apply