IBM Freshers Careers as Support Engineer & Customer Service in Bangalore

IBM Freshers CareersIBM Schedule to hire Support Engineer & Customer Service in Bangalore for Freshers in Bangalore. B.E/B.Tech/M.C.A. from reputed colleges can apply for this position. We are looking for Support Engineer & Customer Service with good communication skills – both oral and written.

Company NameInternational Business Machines Corporation [IBM]
Company URL
Job RoleSupport Engineer & Customer Service
Job LocationBangalore
QualificationB.E/B.Tech/M.C.A. from reputed colleges
Experience0 – 4 Years
IBM Freshers Careers
IBM Freshers Careers

IBM Freshers Careers Jobs Description

What you’ll do:

  • As an OEM Customer Facing Support Engineer you will:
  • Participate in an agile, collaborative environment to interact with our highly valued customers to provide IBM’s world class support and customer service.
  • Impact the customer experience by aiding in the resolution of complex business problems for the world’s leading clients.
  • Interact directly with the customer to understand and troubleshoot issues, collect data, and elicit detailed requirements
  • Engage technical teams to provide innovative solutions across multiple industries and sectors as well as governments and agencies.
  • Work with multiple industry leading software vendors in support of multi-faceted customer solutions.

How we’ll help you grow:

  • General skills
  • Good written and verbal communication skills.
  • Ability to work with larger global teams when needed a/c time-zones.
  • Ability to handle high pressure situation.
  • Ability to independently and incrementally improve technical skills.
  • Interact with Product L2 & Customer through Salesforce or similar such CRM tools.
  • Ability to drill down customer issue into a simplistic Java test case.
  • You’ll have access to all the technical and management training courses you need to become the expert you want to be.

Required Technical and Professional Expertise

  • You are highly motivated and have a passion for supporting great products. 
  • You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.
  • You are great at solving problems, troubleshooting, and identifying solutions to complex technical issues.
  • You have a basic understanding of software applications, solutions, and implementations.
  • You can remain organized in a fast-paced environment
  • You have an attention to detail, particularly for administrative tasks and processes
  • You are flexible in adjusting your work schedule to assist with critical customer outages, contributing to our mission of supporting all of our customers around the world, 24×7
  • Knowledge of programming languages

Preferred Technical and Professional Expertise

  • B.E/B.Tech/M.C.A. from reputed colleges with 0-4 years work experience
  • Excellent analytical and problem-solving skills
  • Expert C and C++ or Java programming skills
  • Good knowledge of operating systems internals and systems programming
  • Very good communication skills – both oral and written
  • Ability to learn quickly and explore new technical areas independently

How to Apply:

Click Here to Apply