SRC Engineer Fresher Jobs in Pune |Nuance Communications

SRC Engineer Fresher Jobs – Nuance Schedule to hire SRC Engineer Position in Pune for for Freshers. Bachelor’s degree or equivalent demonstrated work experience with an emphasis towards production support of high-capacity mission critical systems Can Apply for these position.

Company NameNuance Communications
Company URLhttps://www.nuance.com
Job RoleSRC Engineer
Job LocationPune
QualificationBachelor’s degree or equivalent
Experience0 -3 Years
SRC Engineer Fresher Jobs
SRC Engineer Fresher Jobs1

SRC Engineer Fresher Jobs Description

Principal Roles and Responsibilities:

  • Support 24x7x365 SRC operations – rotational shifts with variable week off.
  • Monitoring:
    • Monitor different tools and applications to identify issues with infrastructure and/or Products.
    • Monitor alerts mailbox and Event Management systems for alarms.
    • Monitor Application dashboards for indications of incidents.
  • Execute routine checklists to validate system functionality and perform health checks.
  • Responsible for all server and network related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.
  • Properly document and escalate incidents to L2 / L3 teams (Storage, SysEng, NetEng, SRE, DevOps & R&D)
  • Incident Management:
    • Responsible for all incidents which have been escalated from customers / service delivery managers or identified through events and alerts.
    • Invoke Incident Management process for Incidents that cannot be resolved within this team (Open the conference Bridge if needed)
  • Interacting with internal stakeholders and external customers to assist them with their queries and requests –service requests, emails, and calls.
  • Keeping stakeholders / customers informed about the outages / status update.

Qualifications:

Education: Bachelor’s degree or equivalent demonstrated work experience with an emphasis towards production support of high-capacity mission critical systems.

Work Experience: 0 to 3 years of relevant experience in monitoring and product technical support and/or operations centre. Redhat / Microsoft certifications is must for freshers.

Technical Skills:

  • Experience of supporting and troubleshooting large-scale distributed systems covering application, Operating Systems, and IT infrastructure stack.
  • Basic understanding of IT concepts and IT Infrastructure Stack.
  • Excellent understanding and hands on experience on any of the monitoring tools. (Experience with zenoss, Nagios, Check_MK would be preferred)
  • Good understanding of server operating systems – Linux or Windows.
  • Experience in product tech support role in an enterprise organisation.
  • Ability to solve operational related challenges through automation or process related improvements.

Required Skills:

  • Excellent interpersonal and communication skills.
  • Excellent stakeholder and customer handling skills.
  • Phone and email based direct customer support for escalated issues.
  • Ability to develop and plan for longer term projects to directly impact the SRC and LOB relationship and our understanding and ability to support the related products.
  • Efficient problem-solving skills, mediation and stakeholder relationship building skills.
  • Self-motivated and proactive, with demonstrated creative and critical thinking capabilities.

 Preferred Skills:

  • Basic server administration (Linux or Windows) & operational support skills in a production environment
  • Technical Product Support skills
  • Experience with any automation tools and/or scripting language experience like Bash / PowerShell / Python / Pearl / UI Path (RPA) would be an added advantage.

How to Apply:

Click Here to Apply